Privacy Policy

Effective Date: October 8, 2024

Pooches Glam Van ("we," "us," or "our") operates the www.poochesglamvan.com website (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

1. Who We Are

Pooches Glam Van provides mobile dog grooming services, ensuring a convenient and stress-free grooming experience right at your doorstep.

2. Cookies

Pooches Glam Van uses cookies for website performance, advertising, traffic monitoring, and tracking.

Cookies we may use include:

Functional Cookies: These are necessary for the website to function and cannot be switched off in our systems.

Analytical Cookies: These help us understand how visitors interact with our website, providing insights into how we can improve user experience.

Third-party cookies may include analytics providers such as Google Analytics, which help us understand user behavior on our site.Third-Party Cookies: We may also use cookies from third-party services that help us analyze how our services are used.

3. Information We Collect

Pooches Glam Van collects customer information for the purposes of booking appointments, marketing, and improving the user experience through the use of cookies. This information may include details like names, contact information, and preferences related to our services. Additionally, for a safe grooming experience, we may collect information about your dog's name, breed, vaccination status, and any other relevant details needed to provide safe and effective grooming services.

4. Data Collection Purposes

We collect your dog's name, breed, vaccination status, and other relevant details to ensure a safe and tailored grooming experience for your pet. Other personal data is collected to help us provide a seamless customer experience, such as managing appointments and sending marketing communications that may interest you.

5. Use of Third-Party Services

Pooches Glam Van may use third-party providers to assist in processing bookings and marketing communications. These include scheduling platforms

and marketing platforms. These third-party providers have access to personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that these services comply with strict data protection regulations to safeguard your information.

6. Data Storage

All personal data is securely stored using third-party platforms, which comply with industry standards for data protection and security. These platforms are designed to protect your information from unauthorized access or disclosure.

7. Data Access by Employees

Only authorized employees or contractors who need access to your personal information to provide our services are granted access. All employees are bound by confidentiality agreements to protect your privacy.

8. Marketing Communications

We may send occasional marketing communications, such as promotions or special offers. You can opt out of receiving these communications at any time by following the unsubscribe link provided in our emails or by contacting us directly at [email protected]. We do not share personal information with third-party marketers unless specifically stated and agreed to.

9. Sharing of Information

Customer information is confidential and is never shared with anyone, except as described in this policy or as required by law.

10. User Rights

Visitors have the right to request access to any personal data we may hold about them and request its correction or deletion. To request access or deletion of your data, please send an email to [email protected] with your name and contact information, and we will respond within 30 days.

11. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request the deletion of your data, we will comply as long as it does not conflict with any legal obligations.

12. Social Media Interaction

If you engage with us on social media (e.g., Facebook, Instagram), please be aware that your interactions are also subject to the privacy policies of those platforms. We do not store or collect data from your social media profiles unless you voluntarily provide it to us.

13. Compliance with Local Laws

This Privacy Policy is compliant with applicable laws in the state of Georgia. We will update this policy if and when we expand into new regions with specific data privacy regulations such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR).

14. Data Breach Notification

In the event of a data breach that affects your personal data, we will notify you and the appropriate regulatory authorities in compliance with applicable laws.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date.